FAQ About the Hallmark Happy Guarantee from Hallmark Hyundai in Hendersonville, TN

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FAQ About the Hallmark Happy Guarantee from Hallmark Hyundai in Hendersonville, TN

Want to know more about the Hallmark Happy Guarantee from Hallmark Hyundai in Hendersonville, TN - near Nashville, Lebanon, and Madison? We've got answers for you!

What is the Hallmark Happy Guarantee?

The Hallmark Happy Guarantee is mechanical breakdown coverage during the first 45 days from the date or within the 1,500 miles from miles shown on the vehicle odometer disclosure made at the time of delivery, whichever comes first.

What constitutes a breakdown?

A "breakdown" or "mechanical breakdown" means the failure of any Parts Covered (section below) or like replacement to work as it was designed to work in normal service. If any component identified in the Parts Covered fails during the Warranty Period, Dealer will, at no charge to You, repair or replace any such part(s). Warranty repairs are made with parts of like kind and quality. Replacement parts and/or components need not be new and may be used or rebuilt; so long as they are warranted as serviceable.

* This Limited Warranty does not constitute a written affirmation of fact or promise by City Auto that the material or workmanship of the Vehicle, or any Parts Covered, are free from any defect or meet a specified level of performance over a period of time great than set forth herein. Reduced operation or reduced performance due to normal wear and tear are not considered a breakdown within the meaning of this Limited Warranty. Mechanical breakdown coverage applies to the Parts Covered plus related labor and does not apply to those things identified in the Exclusions From Coverage section, below. Dealer may, in its sole discretion, elect to accept return of the Vehicle and provide you a refund, as defined in Section IV, herein.

* This is the only express warranty made by City Auto. ANY AND ALL IMPLIED WARRANTIES, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED TO THE DURATION OF THIS WRITTEN LIMITED WARRANTY. City Auto makes no other warranty of any kind unless expressly provided herein. To the extent allowed by applicable law, City Auto shall not be liable for any damages relating to loss of use of the Vehicle, loss of time, inconvenience, or commercial loss, or any other incidental or consequential damage(s). All warranties are extended only to the original customer. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR EXCLUSIONS OR LIMITATIONS ON RELIEF SUCH AS INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THESE LIMITATIONS MAY NOT APPLY TO YOU. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE. Any and all prior written or oral statements, negotiations, communications or representations regarding warranties are superseded by this Limited Warranty. If any prior statements are not included in this Limited Warranty, they are null and void and are not part of any agreement between the parties, hereto. This Limited Warranty is the only and total agreement about any and all warranties relating to the product warranted hereunder. This Limited Warranty document is a part of the Buyer's order, and as such is supplemented by the Buyer's Guide.

What parts are covered in the Hallmark Happy Guarantee?

The Hallmark Happy Guarantee applies to the following parts:

  1. Engine Group
    1. Gasoline Engine: All internally lubricated parts, including: piston, pins, and rings; connecting rods and bearings; crankshaft, rod, and main bearings; camshaft, followers, and cam bearings; push rods, valves, springs, guides, seats, and lifters; rocker arms, shaft and bushings; timing gear, chain and belt, tensioners and retainers; eccentric shaft; and oil pump;
    2. Engine head(s) and engine block are covered if damaged by the failure of an internally lubricated part;
    3. Water pump; fuel pump; oil pan; intake and exhaust manifolds; engine torque strut; timing cover; valve cover(s); harmonic balancer; flywheel (flex plate) and flywheel ring gear; vacuum pump; dipstick and tube; and engine pulleys;
    4. Turbo Charger/Supercharger: All internally lubricated parts of the turbo charger/supercharger including waste gate, vanes, shafts and bearings. The turbo/supercharger housing is covered only if damages by the failure of an internally lubricated part;
    5. Rotary/Diesel Engines: rotor chamber; main shaft bearing; rotor and all internally lubricated parts.
  2. Transmission Group
    1. Automatic and Manual: Transmission, transfer and torque converter cases are covered if damaged by internally lubricated part contained within the cases; filter tube and dipstick; vacuum modulator; internal linkage and transmission mounts. Manual clutch assembly or any part thereof is excluded from coverage.
    2. Transfer Case - (4X4 vehicles): Case and all internal lubricated parts including: main shaft, gear sets, chain and sprockets, bearings, bushings, mounts, transfer relay, interlock control unit, seals and gaskets, fasteners for the components listed above, electronic and vacuum engagement components.
  3. Drive Axle Group (Front and Rear)

    4. Differential housing; transaxle housing; final drive housing; all internally lubricated parts of the foregoing; axle shafts; constant velocity joints; universal joints; drive shafts; locking hubs; hub bearings; and locking rings, supports, retainers and bearings.

  4. General: The above parts are an illustrative listing of the key Covered Parts. City Auto will repair any Covered Part that breaks down and may repair other parts, except as indicated under the "Exclusions from Coverage" section, below.

What is excluded from the Hallmark Happy Guarantee?

The Hallmark Happy Guarantee does not cover or apply to:

  • Damage or breakdown caused by collision, fire, theft, vandalism, riot, explosion, or natural disaster.
  • Damage or breakdown due to vehicle/part abuse, misuse, or alteration (including any alteration or tampering with the odometer).
  • Breakdown of aftermarket accessories or non-original equipment, components and systems not installed by the manufacturer (for example: radio/speaker equipment, cruise control, anti-theft systems, tint, or sunroof).
  • Reduced operation/performance due to normal wear and tear of Covered Parts, including, but not limited to: piston ring replacement(s) and/or valve grind(s) designed to improve engine compression or reduce oil consumption.
  • Preventative maintenance services or parts replacement as suggested by the manufacturer in its maintenance schedule.
  • Claims made after the expiration of the Warranty Period (the lesser of 45 days from date of purchase or 1,500 miles from the mileage shown on the odometer disclosure).

Dealer will not repair or replace any part or item, whether or not it is a Covered Part, unless it is required in combination with the repair or replacement of a Covered Part being made pursuant to this Limited Warranty. In the event a manufacturer's warranty or an extended service plan applies to a Covered Part, this Limited Warranty shall not apply unless and until all other available coverages, warranties or plans have been exhausted.

What if I want to return the vehicle?

  1. If Dealer elects to accept return of the Vehicle, Customer will receive a refund of the purchase price actually paid less an amount representing Fair Use of the vehicle. Fair Use shall be calculated by deducting the Internal Revenue Service mileage reimbursement rate for each mile driven in excess of the odometer disclosure made at delivery plus the cost(s) of repairing any damage or other injury unrelated to the breakdown of a Covered Part covered by this Limited Warranty. This Fair Use deduction is a reasonable liquidated damage between the parties.
  2. If Dealer elects to accept return of the Vehicle and if the Customer purchased the covered Vehicle by means of a trade-in to Dealer, Customer agrees to receive the NET of the trade-in(s) actual cash value (as opposed to a potentially increased amount provided to accommodate the sale) minus any payoff made. Customer remains responsible for any negative equity, except where prohibited by law.

What is the procedure if there is a breakdown?

In the event of a mechanical breakdown, to make a claim upon this Limited Warranty or any warranty implied by law and limited in duration to the term of this Limited Warranty, the Customer agrees to be bound by the following claim procedures:

  1. Customer shall notify Dealer of the failure of a Covered Part within the Warranty Period. Failure to notify Dealer of an alleged failure within the Warranty Period shall be construed as a waiver of any and all benefits afforded by this Limited Warranty or law.
  2. Unless prior authorization is given, repair or replacement of Covered Parts shall be performed at a Dealer store or by written directive coming from a Dealer store.
  3. If the Customer is more than a reasonable distance from a Dealer store, Customer must contact Dealer immediately for the name and location of the nearest authorized repair facility. Prior authorization is necessary to obtain reimbursement of payment for Limited Warranty repairs. Failure to obtain prior authorization may result in the denial of Limited Warranty benefits. For Limited Warranty information or authorizations, Customer may write or call Dealer at the address and phone number listed on the Buyer's Order or posted above.
  4. Failure to comply with the above requirements shall be construed to be Customer's waiver to submit a claim for repair or replacement and to obtain any other remedy under this Limited Warranty.
  5. Dealer reserves the right to inspect any vehicle prior to authorization.
  6. It shall be the Customer's sole responsibility to confirm that Limited Warranty repairs are made to Customer's satisfaction and in accordance with the provisions of this Limited Warranty.